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Auctionmarts Live Real-Time Bidding Help

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Video and Audio Real-Time v Not Real-Time

There is a visual cloud information system to help ensure you know if you are watching real-time video (sub second) or a buffered high-latency video. If you are watching the real-time video you will be able to bid on lots. If you are watching the buffered video you will be behind and miss bid opportunities.

Green Cloud = Playing Real-Time Video

You are watching sub second video and hearing sub second audio, i.e. real-time viewing and hearing and able to bid on the live sale.

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Orange Cloud � = Buffered High-Latency Video

You are watching and hearing buffered video and audio. If you bid you are likely to miss out to real-time viewers.

Red Cloud = No video

Auction may not have turned the video stream on yet.

Why am I on buffered video?

Old Internet Browsers

Ensure you are using a contemporary Internet Browser. Internet Explorer is not compatible with Web RTC. It will NOT work real-time.

Suggested solution:

Poor Internet Connection

If you lose Internet Connection or the internet connection is poor you may be downgraded to buffered video.

Suggested solution(s):

• Refresh the internet page
• Close and open the internet page
• Find better internet connection
• If home schooling ask your children to stop gaming

Web RTC (Real-Time Communication)

Web RTC (Real Time Communication) is the technology used by Newline for our live bidding platform on�https://www.auctionmarts.com/�It provides real time (sub second video and audio of the sale).

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https://webrtc.org/

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With WebRTC, you can add real-time communication capabilities to your application that works on top of an open standard. It supports video, voice, and generic data to be sent between peers, allowing developers to build powerful voice- and video-communication solutions. The technology is available on all modern browsers as well as on native clients for all major platforms. The technologies behind WebRTC are implemented as an open web standard and available as regular JavaScript APIs in all major browsers. For native clients, like Android and iOS applications, a library is available that provides the same functionality. The WebRTC project is�open-source�and supported by Apple, Google, Microsoft and Mozilla, amongst others. This page is maintained by the Google WebRTC team.

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Note - Web RTC will NOT work with Internet Explorer.�If�users are browsing to auctionmarts to view a live video or audio sale using Internet Explorer as their browser they will be directed to one of our buffered servers automatically because IE does not support real time communication using Web RTC.

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The best solution if they want to see or hear the sale real-time is to use one of the compatible supported browsers listed below.

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WebRTC is currently supported by Google Chrome, Mozilla Firefox, Safari, Opera and other Chromium-based browsers, in both their desktop and mobile app versions.�

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The user should see a warning when using an old browser